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Privacy, Decoded
Know what to ask. Understand what it tells you. Know what to do next.
A hands-on workshop for practising property managers with Sarina Gibbon, Tenancy Advisory.
Thursday 18th February 2027 | 9.00am to 2.00pm, lunch included | Ilex Cafe, Christchurch Botanic Gardens, Christchurch Central City
Property managers are expected to know quite a lot about other people's business. Then know precisely when it is none of theirs.
The owner wants to see the application. A reference is glowing and says bugger all. A tenant asks for every piece of information held about them. Someone suggests putting the whole email chain into AI 😱
These calls come up every week. Most property managers make them with a mix of instinct, habit and "that's how we've always done it". Privacy, Decoded swaps that for a clear way of working that holds up when someone asks why.
Why this day is worth it
An owner can read an application. Software can produce a report. A chatbot can produce an answer, occasionally even a correct one.
What owners pay a property manager for is judgement: knowing what matters, checking what needs checking and recommending a sensible next step. Privacy sits in the middle of that work. Handled well, it makes a property manager more useful to owners and more trusted by tenants.
Participants leave clearer on their obligations and sharper at using what they know.
What we will cover
Better vetting starts with better questions
"Are you a good tenant?" rarely gets a confession, and "good communication" means something different to every owner. We will build questions that surface real expectations from tenants and owners alike, and learn when further enquiry is useful, intrusive or pointless.Shield or sword: the information that makes a property manager indispensable
Some information is worth far more than the rest. You will learn to rank what they hold: what creates the advantage clients pay for, what is noise and what carries more risk than value. Then how to use it to protect owners, reassure tenants and become the person both rely on, within privacy and confidentiality limits.Privacy, confidentiality and the owner who wants everything
Being the owner does not settle every question. We will work through what an owner genuinely needs to know, what stays confidential, and when a clear professional assessment is worth more than forwarding the email."Please send all the information held about me"
A realistic IPP6 request, worked start to finish, including internal notes, owner emails and information about other people. A useful moment to learn the difference between recording professional reasoning and keeping a running commentary.AI, software and knowing the market
When AI and aggregate data sharpen market insight, and when they produce confident nonsense. What to check before personal information goes into any tool, and why understanding a demographic is different from judging an individual.The Monday reset
Each participant chooses the one change they will make first, and who in the team owns it. Small, specific and ready to start next week.
What you will take home
The Decoder: a one-page framework for deciding what to ask, collect, use and share
Question prompts for owner onboarding, tenant enquiries and references
Worked scenarios with the reasoning shown
A short checklist for assessing AI and software providers
A "Privacy, Decoded" certificate of completion
Who should attend
Practising property managers who want clear answers on privacy, and a reliable approach for when there is no ready-made answer.
Principals and team leaders who want the whole team working from the same playbook, so information calls stop depending on whoever happens to answer the phone.
The details
Thursday 18 February 2027, 9.00am to 2.00pm
Ilex Cafe, Christchurch Central
Early bird price at $300 + GST per seat, including lunch and the take-home kit
In person only. Not recorded.
15% discount for 5 or more tickets purchased by the same office.
Prefer a private session for the whole team? In-house sessions are available from $3,000 + GST. Email to inquire.
Know what to ask. Understand what it tells you. Know what to do next.
A hands-on workshop for practising property managers with Sarina Gibbon, Tenancy Advisory.
Thursday 18th February 2027 | 9.00am to 2.00pm, lunch included | Ilex Cafe, Christchurch Botanic Gardens, Christchurch Central City
Property managers are expected to know quite a lot about other people's business. Then know precisely when it is none of theirs.
The owner wants to see the application. A reference is glowing and says bugger all. A tenant asks for every piece of information held about them. Someone suggests putting the whole email chain into AI 😱
These calls come up every week. Most property managers make them with a mix of instinct, habit and "that's how we've always done it". Privacy, Decoded swaps that for a clear way of working that holds up when someone asks why.
Why this day is worth it
An owner can read an application. Software can produce a report. A chatbot can produce an answer, occasionally even a correct one.
What owners pay a property manager for is judgement: knowing what matters, checking what needs checking and recommending a sensible next step. Privacy sits in the middle of that work. Handled well, it makes a property manager more useful to owners and more trusted by tenants.
Participants leave clearer on their obligations and sharper at using what they know.
What we will cover
Better vetting starts with better questions
"Are you a good tenant?" rarely gets a confession, and "good communication" means something different to every owner. We will build questions that surface real expectations from tenants and owners alike, and learn when further enquiry is useful, intrusive or pointless.Shield or sword: the information that makes a property manager indispensable
Some information is worth far more than the rest. You will learn to rank what they hold: what creates the advantage clients pay for, what is noise and what carries more risk than value. Then how to use it to protect owners, reassure tenants and become the person both rely on, within privacy and confidentiality limits.Privacy, confidentiality and the owner who wants everything
Being the owner does not settle every question. We will work through what an owner genuinely needs to know, what stays confidential, and when a clear professional assessment is worth more than forwarding the email."Please send all the information held about me"
A realistic IPP6 request, worked start to finish, including internal notes, owner emails and information about other people. A useful moment to learn the difference between recording professional reasoning and keeping a running commentary.AI, software and knowing the market
When AI and aggregate data sharpen market insight, and when they produce confident nonsense. What to check before personal information goes into any tool, and why understanding a demographic is different from judging an individual.The Monday reset
Each participant chooses the one change they will make first, and who in the team owns it. Small, specific and ready to start next week.
What you will take home
The Decoder: a one-page framework for deciding what to ask, collect, use and share
Question prompts for owner onboarding, tenant enquiries and references
Worked scenarios with the reasoning shown
A short checklist for assessing AI and software providers
A "Privacy, Decoded" certificate of completion
Who should attend
Practising property managers who want clear answers on privacy, and a reliable approach for when there is no ready-made answer.
Principals and team leaders who want the whole team working from the same playbook, so information calls stop depending on whoever happens to answer the phone.
The details
Thursday 18 February 2027, 9.00am to 2.00pm
Ilex Cafe, Christchurch Central
Early bird price at $300 + GST per seat, including lunch and the take-home kit
In person only. Not recorded.
15% discount for 5 or more tickets purchased by the same office.
Prefer a private session for the whole team? In-house sessions are available from $3,000 + GST. Email to inquire.