Privacy is more than legal fine print, it’s personal
As a third-culture kid, Sarina has lived firsthand with how different cultures grapple with boundaries, trust and the right to control your own information. What is ‘sensible disclosure’ to one person can be a profound overstep to another, especially when power, money and housing are in the mix.
Much of the information shares with Tenancy Advisory goes straight to the heart of people’s lives: their homes, investments and often very private experiences with tenants, property managers or landlords.
Because of that, we take a deliberately cautious better-safe-than-sorry approach to how personal information is collected, stored and used.
If you would like to understand exactly how your information is handled, you can read our full privacy policy below. If you have particular questions or concerns about your personal information, you are warmly invited to email Sarina, our designated Privacy Officer.
Privacy Policy
This privacy policy explains how Tenancy Advisory Limited (“we”, “us”, “our”) collects, holds, uses and discloses personal information. It applies to all personal information we receive, whether through our website (tenancyadvisory.co.nz), by email, by phone, through social media or in person.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles contained within it.
1. Who this policy applies to
We collect personal information from the following categories of individuals:
Clients who engage us for advisory, training and content provision services
Subscribers to our newsletter, updates or educational content
Enquirers who contact us via our website, email, phone or social media
Website users who visit tenancyadvisory.co.nz
Event registrants and training course participants
Third parties whose information is provided to us in the course of a client engagement
2. What we collect
The types of personal information we may collect include:
Name, email address, phone number and postal address
Organisation name and role or position
Information provided in relation to a tenancy matter or engagement
Billing information and payment details
Communications with us, including emails, messages and file attachments
Newsletter subscription preferences and email engagement data
Website usage data, including cookies, IP addresses and browsing behaviour
Event registration details and attendance records
We will only collect personal information that is necessary for a lawful purpose connected with our services.
3. How we collect information
Where reasonably practicable, we collect personal information directly from you. This may occur when you:
Submit an enquiry or contact us
Enter into a contract for our services
Subscribe to our newsletter or mailing list
Register for an event or training course
Visit our website
Interact with us on social media
In some cases, we may receive personal information about you from a third party (for example, where a client provides information about a tenant, landlord or other party relevant to an engagement). Where this occurs, we will take reasonable steps to ensure you are made aware of this policy.
4. Why we collect and use your information
We collect and use personal information for the following purposes:
To deliver and administer our services
To respond to enquiries and communicate with you
To send newsletters, updates and educational content you have opted in to receive
To issue invoices and manage billing
To manage event registrations and deliver training services
To improve our website, services and content
To meet our legal and regulatory obligations
We will not use your personal information for purposes unrelated to the reason it was collected unless we have your consent or are otherwise permitted by law.
5. Storage and security
We take reasonable steps to protect your personal information from loss, unauthorised access, modification, disclosure or other misuse. This includes:
Storing digital information in secure, password-protected systems
Restricting access to personal information to authorised personnel only
Using reputable third-party platforms that maintain appropriate security standards
Some of our service providers (such as cloud storage, email marketing and scheduling platforms) may store data on servers located outside New Zealand. Where this occurs, we take reasonable steps to ensure those providers offer comparable privacy protections, in line with Principle 12 of the Privacy Act 2020.
6. Disclosure of information
We will not disclose your personal information except where:
It is necessary to deliver the service you have engaged us for
You have given us express or implied permission to do so
We are required or permitted by law
It is necessary to prevent a serious threat to health or safety
The information is used in a de-identified, aggregated or anonymised form
We may share information with trusted third-party service providers who assist us in delivering our services (for example, email platforms, payment processors and scheduling tools). These providers are required to handle your information in accordance with their own privacy obligations.
We may retain anonymised insights gained from our work to inform future best practice guidance and service delivery.
7. Cookies and website analystics
Our website may use cookies and analytics tools to collect non-identifying information about how visitors use the site. This helps us understand traffic patterns, improve content and enhance user experience.
You can adjust your browser settings to decline cookies. This may affect the functionality of certain features on our website.
8. Your rights
Under the Privacy Act 2020, you have the right to:
Request access to the personal information we hold about you
Request correction of any information that is inaccurate, incomplete or out of date
Ask how your information is being used or disclosed
Withdraw your consent to receiving marketing communications at any time
Request deletion of your personal information where it is no longer required for the purpose for which it was collected
We will respond to any access or correction request promptly and in accordance with the timeframes set out in the Privacy Act 2020. If we are unable to meet your request, we will explain why.
9. Retention
We will only retain your personal information for as long as it is needed for the purpose for which it was collected, or as required by law. When information is no longer needed, we will take reasonable steps to securely destroy or re-identify it.
10. Notifiable privacy breaches
If we become aware of a privacy breach that is likely to cause serious harm to any affected individual, we will notify the Office of the Privacy Commissioner and the affected individuals as soon as practicable, in accordance with Part 6 of the Privacy Act 2020.
11. Third-party links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
12. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. Where changes are significant, we will take reasonable steps to bring them to your attention.
13. Privacy officer
In accordance with the Privacy Act 2020, our designated Privacy Officer is:
Sarina Gibbon
Tenancy Advisory Limited
Email: sarina@tenancyadvisory.co.nz
If you have any questions about this topic or wish to make a request regarding your personal information, please contact us using the details above. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at www.privacy.org.nz.
14. Governing law
This policy is governed by the law of New Zealand, including the Privacy Act 2020.