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9 - 1 pm | Friday 18 September | Grey Lynn
You are not bad at your job.
You are dealing with too much rework, too many messy decisions, and too many issues that should have been handled properly the first time.
Busy, Brilliant… and In Control is a half-day professional development experience for residential property managers who want a calmer, sharper and more deliberate way of working. Don’t expect to just sit back and listen. There will be lots of movements and interactions so get ready to roll your sleeves up to have fun. This boutique experience is all about helping you step out of constant fire-fighting mode and into better operational control.
Decision Debt — the small calls that quietly create bigger problems later.
The Operations OS — how to reduce repeat issues, redesign broken workflows and stop relying on hero mode.
Law-Aligned Positioning — how to use clearer boundaries, better scripts and stronger legal framing to reduce conflict.
Risk and Insurance Thinking — how better documentation, clearer standards and smarter risk transfer support better outcomes.
A clearer view of what is actually creating pressure in your role.
Practical frameworks you can apply immediately in your rent roll.
Better language for difficult landlord and tenant conversations.
Stronger operational boundaries that reduce rework and emotional labour.
A 90-day plan for building a calmer, more controlled workweek.
Sarina Gibbon – Tenancy Advisory
Sarina is a tenancy law advisor and Director of Tenancy Advisory, known for turning dense RTA detail into sharp, plain‑language guidance property managers can actually use. Expect clear frameworks, memorable scripts, and a bias toward decisions that protect your future self as well as your file notes.
Aaron Emery – Rent Roll Mastery
Aaron is the founder of Rent Roll Mastery and a business performance coach who has built, scaled and sold his own rent roll and completed hundreds of operational and compliance audits across Australasia. He works with agencies to tighten systems, stop revenue leakage and lift profitability, with a practical style that focuses on what to change on the ground rather than abstract theory. Expect simple, repeatable ways to shift your rent roll from “always busy” to “actually performing.”
Residential property managers who are good at what they do, but are tired of feeling reactive, stretched and stuck in clean-up mode.
9 - 1 pm | Friday 18 September | Grey Lynn
You are not bad at your job.
You are dealing with too much rework, too many messy decisions, and too many issues that should have been handled properly the first time.
Busy, Brilliant… and In Control is a half-day professional development experience for residential property managers who want a calmer, sharper and more deliberate way of working. Don’t expect to just sit back and listen. There will be lots of movements and interactions so get ready to roll your sleeves up to have fun. This boutique experience is all about helping you step out of constant fire-fighting mode and into better operational control.
Decision Debt — the small calls that quietly create bigger problems later.
The Operations OS — how to reduce repeat issues, redesign broken workflows and stop relying on hero mode.
Law-Aligned Positioning — how to use clearer boundaries, better scripts and stronger legal framing to reduce conflict.
Risk and Insurance Thinking — how better documentation, clearer standards and smarter risk transfer support better outcomes.
A clearer view of what is actually creating pressure in your role.
Practical frameworks you can apply immediately in your rent roll.
Better language for difficult landlord and tenant conversations.
Stronger operational boundaries that reduce rework and emotional labour.
A 90-day plan for building a calmer, more controlled workweek.
Sarina Gibbon – Tenancy Advisory
Sarina is a tenancy law advisor and Director of Tenancy Advisory, known for turning dense RTA detail into sharp, plain‑language guidance property managers can actually use. Expect clear frameworks, memorable scripts, and a bias toward decisions that protect your future self as well as your file notes.
Aaron Emery – Rent Roll Mastery
Aaron is the founder of Rent Roll Mastery and a business performance coach who has built, scaled and sold his own rent roll and completed hundreds of operational and compliance audits across Australasia. He works with agencies to tighten systems, stop revenue leakage and lift profitability, with a practical style that focuses on what to change on the ground rather than abstract theory. Expect simple, repeatable ways to shift your rent roll from “always busy” to “actually performing.”
Residential property managers who are good at what they do, but are tired of feeling reactive, stretched and stuck in clean-up mode.
