90-Minute Online Workshop: Stop Guessing About Tenants. Start Reading Them.
The industry has trained you to run the same 10-question script of yes/no questions that don’t predict behaviour, and half of the answers are already in the application.
Closed questions, a polite thank you, a tick in the file; next thing you know, that ‘best tenant on merit’ is hostile and the glowing landlord referenced turns out to be nothing more than a dump-and-run and you’re left to picked up the pieces.
Your judgement is not broken. That 15-year old telemarketer script is letting you down.
This workshop replaces the script with a methodology. You’ll learn run reference calls as investigative conversations so you can read the signals that matter, not just the answers people give.
Our referencing methodology is built on a framework of behaviour economics, investigative interviewing, commercial analysis and a deep respect for tenants’ privacy. And we’ll show you how to apply it to the messy, day-to-day reality of managing tenancies.
What You’ll Learn
Credit checks and applications are table stakes. The reference conversation is where you learn what no database can tell you. In 90 minutes, you will:
Understand why your current script produces sanitised and ultimately unhelpful answers and what to do instead;
Learn the six risk signals that actually predict tenancy outcomes;
Use the Privacy Act as an enabler of candid reference, not a barrier to it;
Spot the dump-and-run landlord reference designed to offload a problem tenant to you; and
Replace closed yes/no questions with open-ended, forensic-style techniques wrapped in human, collegial conversation so referees relax, open up and forget they’re being ‘interviewed’ at all.
6 course modules
The broken machine: See why your current script is theatre, not due diligence and why the “eight questions and a tick” keeps letting the wrong tenants through.
What you’re actually trying to find out: Swap box-ticking for pattern-recognition by focusing on six core risk signals.
The privacy-compliant candour framework: Turn your privacy obligations into your biggest asset to enable referees to talk candidly.
The three-referee cross-reference: Layer landlord, employer and character references to expose the risk risk picture including the classic dump-and-run landlord who is angling to offload a problem tenant to you.
The conversation architecture: Replace closed questions with open-ended forensic-style techniques wrapped in collegial, human language, so referees relax and tell you what actually happened.
Putting it all together (live exercise): Test-drive the full framework on a live case study, pressure-test your recommendation and leave with a referencing method you can use the next day.
We’re sick of watching good property managers approve bad tenants. Not because you lack judgement. Because you lack methodology. This workshop fixes that. Stop talking to the press office. Start reading the tenant before they read you.
One more thing…
Part 2 of Fox in the Henhouse is coming in September and it flips the lens entirely.
Fox in the Henhouse Part 2: How to Vet an Owner Before You Take on Their Property
Because the fox isn’t always the tenant but your business is definitely the henhouse. Part 2 teaches you how to vet owners with the same rigour, before they cost you time, money, reputation and staff.
Register for this Part 1 workshop and you’ll receive an exclusive 50% discount code to secure your seat for Part 2 with registration opens.
